All our orders are shipped internationally. Our standard delivery method is DHL Express and USPS, for which we charge a flat rate of $6.90. All orders will be shipped within 3-4 business days and should arrive within 8 business days, pending credit-card verification and customs. When product is being customized delivery will take from 3 to 4 days extra to arrive. Products that specifically say that are being custom made from scratch will ship within 4 weeks from the day your order was placed.
Please note that all international packages may be subject to additional customs, duties, or other fees. We don't have control over these fees—they are calculated by each country's customs department and, unfortunately, we cannot be responsible for them.
Please also be aware that international packages may be delayed due to customs. Feel free to email email@example.com if you have any other questions on this front!
Also note that if you order multiple items, they may come in multiple packages.
To help you get the items you want before they sell out, you can now pre-order items (where pre-order stock is available). This isn't just for items we've had and sold out of but we'll also be offering pre-orders on items we haven't even released yet.
If an item is available for pre-order, you will be able to see this once you have selected the colour and size of the product you want. We can only take pre-orders up to 30 days in advance.
To pre-order an item, you will need to add the available product colour and size to your shopping bag as if you were placing a normal website order. You will then need to follow the check-out process as normal and pay for the item. As soon as the item is available we will send it out. If your order contains a mix of pre-orders and in stock items, we will ship the pre-orders separately at no extra charge. Your order confirmation email will contain both in stock and pre-order items.
If after placing your order you decide you no longer want it please contact Customer Services on firstname.lastname@example.org
Please bear in mind that if you do place a pre-order it will be treated as a normal order and the monies will be taken from your account when the order is dispatched.